| Address: | Mumbai City, Maharashtra, 400095 | | Website: | www.mahanagargas.com |
Hi,
I Gaurav Gupta (MGL BP no. [protected]) had applied for a domestic gas connection on 24th May 2015, though promised that the connection will take a maximum of 90 days for installation( as suggested by their website and call representatives)I till date have received no calls or information as to why the connection has not been done till date. It has been over 6 months now.
I had called several times to the customer service number - but the call becomes a waste of time as they only give a variety of reference numbers and moreover mis-leading information that that the connection will come in the next 10 days.
Today( 06.11.15) when I called the customer care number, the rep informed me that the connection will be done in the month of January next year as the meters had shot circuited. If this was true then how did the earlier rep gave me wrong, misleading and non factual information even being a govt. body?? This is Fraud. If the govt. Body lies then whom should we go to now?
Why is that MGl has been lying about its services to a common man who has paid the money for application and been taken for granted.
I Dont know what to do now but i am seriously considering to file an RTI and later take the Media help.
This is utter non sense and a gross gesture of a common customer taken for granted.
Gaurav
[protected]
Malad west
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