Mahanagar Telephone Nigam [MTNL] — Poor response to broadband and landline complaints

Address:

400706

On 13.05.16 i had some problems with mtnl broadband wi fi. For my tel no. 2770 7029. Subsequently i was trying to sort out via the no 1504 and got docket no. 4478. For wi fi there were interruptions and the problem was almost sorted out. But on 14.05.16 the telephone was also dead., accordingly complained and the docket no. Was given as 448 with the sms message' same shall be attended shortly.' since it is the weekend the usage and utility is more and the need is indispensable. But to my surprise, instead of 24x7 services and urgency i had no reply for the last two days. This means either there was nobody at service, or no responsibility, or no cares, or mismanagement. It is very disgusting when so many competitive broad bands are available such negligible attitude to be checked at the earliest by higher authorities. Also like to convey the fact that when recorded message for english press 3, the respond was always in hindi instead of the default english. Pl clarify is there nobody knowing english for respond or mtnl want everybody to learn hindi to survive here. It is high time to wake up for mtnl,