Maharashtra State Road Transport Corporation [Msrtc] — Bus not stopping at designated stop!

Address:	Mumbai City, Maharashtra, 400065
Website:	public.msrtcors.com

I had booked semi luxury MRSTC bus on 22/8/2016 for 5:15 AM from boriwali Nancy colony going from boriwali to Swargate, boarding from goregaon east posted police station. While I called the customer care enquiring about the bus details. The person receiving the phone would speak rudely back without giving the required information. And eventually pick the phone and shut it as I call to enquire about the timing and the status of the bus. After waiting for 45 mins at the bus stop as early as 5:30AM I decided to go by a private bus boarding from Sion. Kindly look into the matter ASAP. The government run bus staff required taking their job too much for granted and have treated the customers quite petty.