Maharashtra State Road Transport Corporation [Msrtc] — Irresponsible conductor and driver

Address:

400081

Iam sanjay Gugawad, right now travelling (date, 24.04.16)
from chinchwad to thane, by bus no. MH14BT4966, bus route is solapur to Borivili, i boarded this bus at chinchwad at 14.30.
on the way it halted at lonavala for snacks. there was no announcement from conductor about tenor of halt.
the bus left in 12 min. without counting the passenger, since it has to cross a flyover, i ran and catched by passing lane
when i asked how they can leave without counting, there was no answer, also there was no announcement at hotel or horn blown by driver. behaviour was careless, since they feel that nothing can be done to them.
iam typing this with lot of pain, i have two things to know, what is the penalty or action if a conductor and driver leaves station without taking passenger as per your policies or code of conduct.
secondly what the is TAT(turn around time) to take this action and will be known to me.
please mail to: [protected]@yahoo.co.in,
i can be also reached at [protected]