Maharashtra State Road Transport Corporation [Msrtc] — Mahad-borivali bus - 4:30 pm always have an issue

Address:	Raigad, Maharashtra, 402301
Website:	public.msrtcors.com

Respected sir/madam,
I, my friends or my family members always travel from mahad-borivali semi luxury bus - timing is 4:30 pm from mahad, conductor name - awsare, driver name - nadkar. This two person are always available for this bus. Driver drivers the bus too slow everytime like bullockcart. This problem is not only once it is about many times and because of this many ladies get problem since the bus reaches to the destination too late i. E. 12:30 am some time 01:00-1:30 am and after reaching at late night ladies face problem to reaching their home, ladies cant walk alone at late night to reach their home and the autos are also not available. Generally the time took from mahad to reach borivali is 5 to 5:30 hrs i. E. It should reach till 9:30 or 10:00 pm but they take almost 8 to 9 hours. And if we ask them why the driver is driving too slow then they always give reason that 5th gear is not working the same reason everytime and we ask them if the bus is taken from mahad depo then why didn't you check then they reply don't ask us, this is not our problem we are not taking salary of giving any answers to you. The ticket of this bus is so higher then the any other buses but the service is always worst.
Last month the driver started the from mahad depo and travels till mahad highway which tooks 20 minutes after that he takes the bus back again to depo saying the 5th gear is not working we ask him to change the bus but the mechanic gave the same bus saying i have repaired it but again the driver drives to highway and he again brings all o[censored]s back for the same reason this is the another incident within the month.
There are many students and working girls and boys from mahad who lived in mumbai so we are always traveling from mahad to mumbai on sunday but the problem is not solved yet and every sunday we are facing the worst condition.
We request you to please take some action asap.