Maharashtra State Road Transport Corporation [Msrtc] — Money refund

Address:	Satara, Maharashtra, 415002
Website:	www.msrtc.com

I had a reserved two seats tickets online with ticket no 26031584
The bus departure time is 5:30 pm where as my boarding time is 9 pm...
Y d departments is considering 5:30 departure for my reservation.
I met an accident i am not able to join my journey an according to rules i am trying to cancel my reservation before four hours.
In such a special conditions you should show some courtesy towards passengers. I can not afford loss of ₹550 in such troubling and stressful situation for me.

I tried to communicate both ways by requesting in physical office and also by contacting technical support no one considered the exact issue.

I wish department should consider boarding time instead of departure time. We are suffering for no reason