[Resolved]  Mahindra And Mahindra — 3 year Scorpio car rusting

Address:

Chennai, Tamil Nadu

I personally drive a Scorpio purchased in Sep. 2011 and this year I have noticed signs of rusting on the exterior body all around the car. On close inspection by the workshop we see the same internally as well. Inspection was conducted by both the Showroom (MPL Automobiles in Nelson Manickam) and by the Workshop and they confirmed that they will be reporting to Head office. Which after two weeks of followup was informed this will not be acceptable. If its an internal component of the vehicle that needs a change, I can agree that a customer has to pay after the 2 year warranty end. But I am shocked to know that for the exterior body of a car due to a poor manufacturing/ painting job of Mahindra, why should the customer suffer. We havent seen similar issues in other cars that the family is using (Swift from Maruti, SX4 from Maruti) for over 8 years. I lodged a complaint on 9th December, customer representative 'Shyam Raj' on the Mahindra Customer Service Direct Helpline and was told within a day's time I would receive a call. Its now more than 48 hours and still waiting and havent received any call from Mahindra on this issue. Car Registeration TN 20 BM 7102, Chassis No. MAITA2MBPB2G17229, Engine No. MBB4G58273. I hope this complaint will be looked into by Mahindra and required action is initiated immediately. Thanks Shabnam Meeran