Mahindra And Mahindra — Defective vehicle

Address:

North Goa, Goa, 403504

Dear Sir,
We are M/s. Kamat Gas Service, Bicholim Goa, we are dealers for HP GAS for last 35 years & have been using Mahindra vehicles for our delivery purpose all this while. Today we have 6 mahindra tempos as delivery vehicles.

We were very happy with functioning of Mahindra vehicles, until we purchased Mahindra Load king Pride, from your then authorized dealer M/s P. G. Virgincar & co. on 27/06/2011 bearing Registration no : GA04 T 2962.

As you see this vehicle is just about 4 & half years old, but we have wasted really huge amount of money & enormous amount of time due to repeated breakdown & multiple problems such as wiring, sensors, brakes etc.of this vehicle. This Vehicle has been taken to Mahindra authorized service center for more than 17 times, your team has visited for on road service for more than 13 times, our local mechanic has attended it for about 22 times in its life span of about 4 & half years . Hope you understand the severe headache this vehicle has caused to us. We are frustrated... frustrated... frustrated !!

Now again it is breakdown & hence we were asked by your servicing center to get it towed to your authorized service center at Muktar Automobiles Pvt. Ltd, Goa., at Verna, Goa. They have given a Estimate of about Rupees one Lac for repairs of this vehicle. This is ridiculous.

I wish to inform you that this vehicle is Manufactured in Dec 2010, but was sold to me in the month of june 2011 ie., after 7-8 months .My apprehension is it was a defective piece & hence it was not selling but it was pushed to us.

They also say that we made the vehicle run with some Air intake pipe broken. But in this case engine indicator light should have sent the signal or alarm so that driver can know it, which was not done. How a layman can know that they should not operate the vehicle as some internal part is broken??

Request you to kindly intervene in the above matter & give justice to your loyal consumer.

Looking forword for an early action.

Atul kamat
[protected]
Kamat Gas Service,
Bicholim, Goa.