[Resolved]  Mahindra And Mahindra — Gear issue not resolved kuv100 even after 6th time repairing

Address:

New Delhi, Delhi, 110085

Dated:04 July, 16
Sir
i am from new delhi and I have purchased a new Mahindra Kuv100 car vide vehicle number DL 8C Y 4849 from Indraprastha Automobiles, Peeragarhi on March 15, 2016 with extended warranty of 2+3 years to fulfill my commute needs. Later at around 2000 kms I found that there is a major problem with its gear that it stucks at 5th gear at a speed of around 80 km/h and cannot be shifted to neutral or some lower gear until you slow down the car to as low as 30 km/h. after that i shared the problem with the Indrprastha service center, wazirpur and they said that the fault is due to some defected part and that needs to be replaced. Initially I wasn't interested in going for repair as it is was very much hurting that a one month old car needs to be repaired. I contacted them for replacement of the car with a new OK tested certified car but they declined and therefore I had no option but to get it repaired.
Till then it has been 3 months and I had visited over 6 times in the time being (Service record is here with me), commited a lot of expenditure and even after wasting my lot of time, they are not able to resolve this issue . Also their service staff admitted that this was the maximum they can do to solve this. Everytime they kept the car for 3-4 days and asked for road trial every time of around 20 km and just return the car irregard of the solution of the problem.
i encountered some other issues also there in the car but this gear issue is so vulnerable that its a risk to the driver's life everytime when the gear stucks because you can't accelerate the car in the mean time due to gear faliure and the preeceding vhicle may hit you so hard that the driver may not even survive in the accident. I am suffering from severe stress due to this issue and it has became a mental pressure for me. it doesn't feel like I owned the new car, it feels as if it is 7 or 8 years old second hand car.
now the odometer reads 4500+ km and the issue still persist. In a recent contact with the general manager of Wazirpur cervice center Mr. Hansraj Sharma, he acknowledged me that he can only do is providing me with a rented car and keeping my car in their workshop for repairs in which I'm not interested now as I'm hearing same statement for the 7th time.
they are just making fake promises and fooling the customers. now only Mahindra tell me will you revert me the loss I had suffered and the unsurpassable happy kilometers I had missed and a lot of memories which I would have created with the car?

I strictly strive for getting the compensation for the price of the good and the compensation for the expenses beared by me.

this would have been the worst experience with any of the buyer. I wish if this could be fixed by anyway.

Evidences available with me-
1.Video references of the vehicle's issue
2. sevice records
3. car ownership details
4. Call records, to beprovided by the telecom service provider

i request the reader to advice me for what is to be done now and guide me if the legal case is to filled or some other remedies are available.

Regards
Vishu Jain(s/o owner)
vishujain.[protected]@gmail.com
[protected]

p.s. attached the video evidences of the issue after the 6th and the last repair.
and screenshot of the service history