Mahindra And Mahindra — inflated service bill by service centre

Address:

Mumbai City, Maharashtra

I took my mahindra scorpio for servicing at a G3 car service centre, mith chowki, Malad west. an authorised mahindra service centre. I had a very displeasing and unsatisfied experience.I asked the service centre to do the very basic and most essential services only. When I went to take my car back, they handed me an invoice of rs 12937.my RO no. is RO14P005297 RO date : 11 march 2014 12:15 customer id : C[protected] Name :Ikhlakh Siraj khan. (mobile: [protected])when I asked them about the details mentioned in the invoice that is 1) 3M Decarboning charges Rs.2250. 2) AC disinfection system charges Rs.1000.the adviser told me that these are compulsory and very basic services and you need to do this every time you take your car to service.when asked about talking to the manager I got very rude reply that the manager is unavailable. I tried to reach him many times after that but he was still unavailable.Inflating the bill by unnecessary services even after customers request to do only the most essential services is very displeasing and rude.I think that the advisors here at G3 service centre only care about their incentives and are very inconsiderate about the requirements of the customer.I had got my car serviced before at Miracle motors in mira road and I was very happy with their service.I am happy with Mahindra scorpio but very unsatisfied with G3 service centre.My friends too shared very bad experience with this service centre.I was about to make some more additional services but now i am very discouraged to do so.I will be very happy if you can verify that the above mentioned services are the most essential services and are absolutely necessary every time you take your car to service.i havent took delivery of my car yet and i am waiting for your reply. Pls help.yours faithfully Ikhlakh Khan mobile:[protected] [protected]@gmail.com