Mahindra And Mahindra — Mahindra Kuv100 - issue with the mileage

Address:

New Delhi, Delhi, 110049

Hi team,

This is to bring under your notice that i have recently purchased a vehicle mahindra kuv100 k4+ (Petrol engine) from your dealer koncept mahindra in april 2016 and have started to face issues with the average of the product. The product is not even averaging 9km/ltr in the city where as the compainy claims it to be 16km/ltr. I have already visited service center based in okhla regarding this on two occasion but did not get any resolution to this. I had a discussion withthe technical team as well who have not been able to fix this issue for me. Its not even 3 months sonce i have purchased this product but facibg issues with the fucntioning of my car has given me nightmares.. I tried to expedite my complaint through phone as well by calling [protected] but got highly dissapointed with the customare care experience as the representative was not able to understand my concern and was not even able to find my vehicle details in the system. Hence i would want to escalate this further to the higher level so that someone can take necessary action towards my complaint. I have attached the vehicle registration certificate with the mail. Either allign someone to fix this at once or replace my product since its not possible for me to afford a car averageing just 8 km/ltr.
Looking forward for a prompt resolution.

Regards,

Eshan sisodia