Mahindra And Mahindra — Mahindra Ssangyong Rexton - ABS failed completely in a 9 month old car

Address:

Mumbai City, Maharashtra

I was driving my Mahindra Ssangyong Rexton RX7 AWD which was bought in November 2014 down the Lavasa valley near Pune on 14th august, 2015, when on a curve my car skid completely losing control and the left 2 tyres got stuck in the drain. It was clear instance of the cars ABS system and anti-skid functions completely failing. The car was at a normal speed of 50 kph & if you tell me that a premium SUV like this worth 26 lakhs couldn't handle a simple curve is pretty disturbing. Post the accident i called mahindra tollfree roadside assistance to whom i could get through after almost trying for 30-35 mins. First fellow asked me to take down the chassis number and keep and he would call back post 10 mins. After not receiving the call for 20 mins i again called roadside assistance, Second fellow gave me a number and asked me to speak to him and give him my complaint number. He turned out to be just a normal garage and towing service guy. Then i got a call from Mahindra while i had given up on them and was trying to get the car out myself. He said that the complaints been registered and that a towing vehicle will contact you shortly and will reach in 90 mins & he will help you in removing the car as well as will take the car to the nearest mahindra authorised service station. The tow truck that came after 3 hours was not at all equipped to remove a stuck car. Plus they had just sent 1 person who hardly knew what was the procedure. After 2 plus hours for trying with ample help in manpower too the tow truck wasn't able to even move the car much. The driver then asked me to call back roadside assistance and speak to them. This time after explaining everything the roadside assistance fellow spoke to the driver and the driver said he tried a lot but as explained in the first complaint only, a crane or JCB would be required to pull the car out. Now the mahindra executive on the phone tells me, that according to policy, they can help only if the car is on the road, but here since the car isn't completely on the road, they cannot help us and it is not their purview to get it out. He tells me all this after 6 hours, when its already late evening. He then tells me that the truck can wait for a another 60 mins max or else we will come back to you tomorrow. I had to somehow manage a local crane person as it was already nightfall and completely dark, but with a few security cars turning on their headlights helped us get the car out. The crane people charged me Rs. 12000/- which was completely borne by me. The car was then taken by the truck to Sahyadri Motors in Wagholi, Pune, who were completely not available until Monday that is 17th august and now tell me that your policy which is of bharti AXA doesn't have a cash-less facility with them. Therefore you pay the entire thing and get re-umbursements. Then they tell me its better if you get the vehicle transferred to Mumbai. My question to mahindra is 1. why did the ABS fail at such a normal speed. 2. the impact broke the headlight and the bumper completely on the left side still the airbags did not deploy and both passengers in the front were wearing seatbelts. And a desperate suggestion, please improve your roadside assistance service by 100 times. Please tell me why should i also keep this car anymore when the cars not even run 6000 kms yet, is just 9 months old, such a important feature like ABS failed that to or a well surfaced tarmac. Fortunately i skid on the left side of the hill, if the same would have happened on the right side the story would have been completely different today, Because a car weighing almost 2 tons crashes and skids into the railing wall, theres no chance we would be still here to write about it. I am very seriously going to take this matter up to all forums and i want Mahindra to give me an answer.