Mahindra And Mahindra — Manufacturing defect in clutch/ harassment in replacing under guarantee

Address:

New Delhi, Delhi, 110085

Sub - Harassment by Mahindra company regarding correction in manufacturing defect.

Sir,
With due respect, it is to inform you that I am a customer of Mahindra & Mahindra and having a scorpio vehicle with number DL4C NB 9730. I have been facing clutch problem from the very first day of purchase. 4 times i have replaced this clutch but again it occurs. As per mahindra service centre it is a manufacturing defect. At very the first instance service centre personnel told that it will resolve with time as SUV will run and resolve. Clutch is very hard and created many problems in our family tours.
To avoid again and again payment I have taken extended guarantee just to relief. But when I approached service centre located at Udyog nagar, peeragarhi, main rohtak road today to get it repaired they totally refused to replace this under guarantee and telling me that they will charge Rs 20000 for this. Now, can any body tell that what for extended guarantee I have bought.? Did I extend this only for washing?
I am totally fed up with response of this service centre and afraid to purchase another SUV from Mahindra again. I was planning to purchase the new model scorpio in next month but sorry to say such type of service will ruin the image of Scorpio company. one side we are paying for extended guarantee and another side service centre force us to pay the replacement item and rs 6000 labor charges.
Can you please check the account of scorpio and find out how many times I have made the complaints of clutch problems.

I request you to please correct this clutch problem as it is a manufacturing defect and need to replace under guarantee which was extended only for this clutch issue.

Warm regards

Manjeet Malik
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