Mahindra And Mahindra — Scorpio 6 plus endless defects - p. P automotive, sonepat, haryana

Address:

131029

Myself Gagan Dhillon bought a new Mahindra Scorpio 6 plus from P.P Automotive Sonepat, Haryana (branch of P.P Automotive Karnal, Haryana).

I bought 6 plus with Bluetooth feature (on recommendation of sales staff) on 30/09/14. From the very starting my vehicle started to have problems which are as follows:
1. Engine warning light and oil warning light
2. Central locking remotes stopped working
3. gear shift issues (which workshop told me was because its new)
4. Faulty charging slots
Car wasn't running the way it should.

I spoke to P.P Automotive vice president (based in karnal) and he assured me that after service all these issue will be resolved. I was not happy with all these issue with a brand new car.

I took my car for first service on 22/11/14.
None of the issues were resolved and on top of that my Bluetooth stopped functioning and the workshop gave me in written that it is deactivated. Manager of workshop told me it will not function again. I was very disappointed as I need this feature to talk over my phone while I drive or I cant talk.

Meanwhile my car driver seat power window stopped working (it was only fixed after a battle after 1 year after changing the part inside) so basically I drove my car without that power window operational for a year)

I heard promises after promises from P.P Automotive vice-president and manager and nothing was resolved. I kept on struggling with issue in my car like engine heating, no Bluetooth, powerwindows, charging slots, poor pick up, gear shift issues, balancing issues, overheating, low mileage etc. Car paint is getting discoloured and yellowish as well. Issue are endless. I am sick and tired.

Now even after 5 services from P.P automotive sonepat Haryana I am suffering.

The workshop doesn't even have proper lights for staff to work, had no laptop with software till my 2nd and 3rd service for new scorpios and it had to be borrowed from karnal workshop. The car was never ready on time committed for service. And I had to waste my valuable hours for that. I had lot of conversation with PP Automotive VP Deepak kapoor who in one meeting at sonepat workshop told me that it was my mistake that I bought a car in initial phase and would have waited for 3-4 months before its trial in the market. New cars sometimes have manufacturing defects which are rectified when more cars are produced in later phase.

I had taken my car to workshop few times wasting my days but nothing happended just fake promises.

I feel cheated and lost my trust in Mahindra. I was proud of our Indian brand but I am shattered and my money spend on this car is lost.