Mahindra And Mahindra — Third Breakdown of the vehicle in five months span. (XUV5OO, W8, Reg No.- UP78CV4343)

Address:

Gautam Buddh Nagar, Uttar Pradesh

The 1st breakdown occurred on 30th March, 2015 in Noida as the steering wheel choked while driving and for the same I had to call roadside assistance helpline number and got my vehicle towed to the service provider for the repair at Koncept Mahindra, Noida. On confirming the damage from the service agent of Koncept Mahindra, Mr. Vikas Dhiman told me that the damage in the steering wheel is due to Steering Assembly Leakage and it is a part of wear & tear, and I had to pay cost of repair of Rs. 9884 (Receipt Attached). At this incident the vehicle's milometer read 36701kms. The 2nd breakdown occurred on 31st May, 2015, right after two days of service of the vehicle at V.C. Motors, Kanpur (Receipt Attached) The incident took place at NH2 near Auraiya District (On the way to Noida from Kanpur), where the car suddenly lost its speed and completely shut down from cruise control and failed to start. Again, for the same I had to call roadside assistance helpline number but there was no assistance provided to me for 4-5hours. As I was stranded in the middle of the highway ultimately, I had to call my father from Kanpur and finally got the vehicle repaired from a local mechanic at Auraiya, who on inspection detected that the Timing Belt and Bearings in the engine were broken. The spare parts were brought from Kanpur as neither the spare parts nor the services for XUV 5OO were available at Mahindra Service Provider in Auraiya. The cost of damage incurred was around Rs. 6500. At this incident the vehicle's milometer read 38490kms. Now, the 3rd breakdown has occurred yesterday on 20th August, 2015, in Noida while I was driving back home during afternoon. This time the issue resembles to the one occurred on 30th March, 2015 as the steering wheel is choked and started making noise as I tried to steer and park the vehicle. Milometer reads 41400kms. This was the 3rd breakdown in five months and happening twice in a similar manner for the vehicle which hasn't even completed 5000kms, since it has occurred again. I and my family have never seen or heard of such breakdowns in the history of vehicles we have owned and that too all occurring near 40000kms mark. Also, I am very disappointed with after sale services and customer treatment I have experienced on various incidents so far. These faults/damages brings me to the conclusion that either the vehicle sold to me by V.C. Motors, Kanpur has a manufacturing defect or the service provider Koncept Mahindra, Noida is not competent enough to provide the kind of services needed or both. The vehicle is under the warranty period and I don't believe such breakdowns occur so often due to wear & tear.