[Resolved]  Mahindra And Mahindra, Xylo D4 — Clutch Plate damaged within 17 days after Purchase

Address:Nashik, Maharashtra

We have purchased Mahindra XYLO D4 on 24th Jan 2014, from Authorized dealer

Jitendra Motors Pvt Ltd, Nashik. I would like to share rather complaint about new purchased XYLO Regd. No is MH-15-EB –4201.

On 11th Feb 2014 Our Driver (Mr.Sanjay Gharte 18 Years Military Driver Expen) took XYLO to Mumbai along with our Co’s Director + 2 Sr.Magaer to visit at HO Mumbai.
On- the way near Chambur area Driver and our Sr.Manger have notice smoke is coming out, everybody got panicky,
Driver has opened bonnet and notice found rubber burning smell,
Rubber bush cracked in pieces, Rubber bush pieces found very hard, also found oil leakage, Driver manage to call mechanic
he has temporarily fitted new bush to stop oil leakage.(Rs.2000/-) Clutch was hard to operate. Somehow Driver manage to bring XYLO back to Nashik.
As a customer there are few questions. we want answer from your Quality-Head / Customer care.

1] After date of purchasing within 17 days how the clutch problem suddenly came out within 17 days. Is the quality of Mahindra Clutch Plate is sub-standard ?.

2] When we have send this XYLO to Show Room Milage was 2284, why they have not given any technical survey report and also blamed that it is Deriver Mistake why it is so?

3] When I informed to Nashik Dealer about break down incident he could manage to send any technician from Mumbai. Why so ?

4] This break down incident also informed to Mhindra Help line [protected] Mr.Imran & Vivek, They have register the complaint but no feedback about what action the have initiated as on ?

5] Show Room has charged Rs.9719/- for replacing new clutch plate ?


6] Also VIP Industries Ltd. Nashik plant Director reached late in Board of directors meeting. This was very disgusting part.

7] Who will bear this damage cost ? and great agony to our Director ?
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Aug 14, 2020
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