Mahindra First Choice Wheels Ltd. — Poor and disgusting customer service experience

Address:

Bangalore, Karnataka

Hi Team, I am extremely disappointed and in grief with the customer service provided at the following Mahindra First choice service center Plot No. 80/3, Outer Ring Road, Bellandur, Bangalore -560103 Land Mark: Near Cirtus Hotel Contact Person #: [protected], [protected] I was appalled at the irresponsible and lack of diligence displayed in vehicle repair and fixing job i was awaiting at this outlet. Mr.Kanakaraj Velu and Mr.Asif have made our car service experience unforgettable in terms of displeasure and disgust. They have not even provided the bill to me yet as i was told that i will be mailed the same. It was taking almost 30-45mins to generate the bills. In my experience if there is no bill provided in a service centre like first choice there is no need for customer to pay a single penny. There was no estimate of the cost provided at the job acceptance. No response when called to ask for status. I have brought my Ford-Ikon(mc275) vehicle to this service center on 27th Feb 2015 as i had a accidental damage to the vehicle in close proximity.i was told i will have the vehicle delivered by saturday 28th feb 2015.However i have been called on saturday to collect ready vehicle at the outlet and sent back with promise to be delivered on monday. Finally i have taken my vehicle back on Tuesday[protected]. the headlamps which were replaced were not at all functional unlike the state i gave the vehicle in. The radiator connection was not even connected in the so called ready vehicle by Mr.kanakaraj. The charges communicated verbally as an estimate and that billed have been double, and have been charged exorbitant under itemized bill section. Mr.Kanakaraj has been very rude in communication and has disconnected the call multiple times trying to avoid expressing the delay . He is just avoiding facing customers when spoken about the quality of work carried out. The paint job carried out is of shoddy quality and has pores, scratches and dust inclusions. The scratches on the bonnet are still visible. But still had to pay for this as it was already done and charged Kindly take corrective action and see to it that i am provided justice as its hard earned money customers pay at your outlet. Best Regards Tanzeem [protected]