Mahindra & Mahindra Limited — Defective Vehicle by Mahindra

Address:

New Delhi, Delhi

Sub: Gross Deficiency in Service It is submitted that I purchased a Mahindra Quanto C-2 (Delivered on 14th June 2013) from Sri Durga Automobiles (Rajapuri, Opp. Sector 5, Dwarka, New Delhi) as Customer ID No C14A712595. I consider myself to be unfortunate and believe to have made a wrong decision by going for this car from Mahindra. Even after investing around 7 Lakhs of my hard-earned money, all I got is utmost mental, physical and financial harassment right from the Day 1. The ordeal started on the Day of the delivery (14th June 2013) itself when the rear door did not close after I opened it to let my family in. I, with family, had to rush back to the showroom (Sri Durga Automobiles) to get it put in place. I was being shooed away on pretext of it being too late. I pleaded for the security of my new car but to no avail. The door was repaired only after I proposed to stage ‘anshan’ in front of the showroom. After facing continuous problems, I sent back the vehicle to the Sri Durga Automobiles on 19th June 2013 with a letter stating 9 (nine) issues which my brand new car, delivered 5 (five) days back, was facing. Everything from remote entry to cabin lights to Gear to Clutch to Wipers was in a mess. I can convincingly state that Sri Durga staff was interested only in selling CHEAP & OVER PRICED ACCESSORIES, and not interested at all in providing a trouble free vehicle. After driving 1218 KMs, on 8th July 2013 (that is less that after a month o delivery of new car), I was left with no option but to send the car back for repairs to Bhasin Motors, Moti Nagar, New Delhi. Clutch was not smooth as expected in a new car, AC System was faulty, Diesel Tank Lid did not close, front left gate was touching, etc. Surprisingly the rubber pad of the clutch pad was worn out in a supposedly brand new car ! On 29th July 2013, I again had to send the car to Bhasin Motors, Moti Nagar, New Delhi as the work carried out on 8th July 2013 was not satisfactory. I again requested for setting the clutch right & get the engine tuned and the issue of car being tilted on to a side. Nothing significant was done even on 29th July 2013 but then I couldn’t afford to send the car for repair every other day and my professional commitments too didn’t permit me to do so but not being able to take the pain of driving a faulty vehicle, I sent the car back to the Bhasin Motors on 1st November 2013 with almost the same complaints that remained unresolved on prior two occasions. Even after repeated complaints and sending the car for repair, nothing much came to my rescue. Around the same time, the person cleaning my car left his work, and I realized that the car has been giving black smoke, the marks of which use to be cleaned every day by the cleaner. Being an environmental sensitive person, I immediately sent the car to the Sri Durga Automobiles for rectification where the attendants gave me an estimation of about Rs 8, 500/- (Eight thousand Five hundred) instead of focusing on the main issue of controlling the smoke. After a bit of arguments and all, I was told that the issue has been resolved. This work was carried out against Repair Order Number RO 14A018407. But ALAS ! The Car continues to emit black smoke, and the mileage continues to be abysmally Low. I escalated my complaint to higher authorities, even tagging Mr Anand Mahindra at his Twitter Account, and posting on their facebook page, nothing was done. They asked me for my contact detail (which were already there with them), I provided them the same, but no one contacted me to help me resolve the issue. There arise many serious issues from the above mentioned facts, summarized below: 1) How can the door of a new car stop closing on the very first day? Was the vehicle not checked before delivery? What would have happened in case the door opened mid-way and any of my family members suffered injury? 2) Within 5 days of delivery, I faced numerous problems mentioned in the letter at Annexure I. 3) The AC took air from outside environment even when set to circulate the inner air. 4) The diesel tank lid did not close and had to be temporarily fixed. Later on, it started getting jammed. 5) The engine of this brand new car was not tuned. It still is not! The car continues to emit BLACK SMOKE, and gives a very low mileage. 6) In a nutshell, I have faced almost every issue which a car user can. Relief Sought: 1) Initiate immediate action against the service centres, dealers and Mahindra & Mahindra Ltd for causing me undue mental, physical and financial harassment. 2) Get the complaints rectified and the vehicle re-tested by experts from the manufacturer (not from the service centres). I doubt if the car delivered to me was taken through the Quality Assurance test and whether it is actually a new car. 3) Appropriately compensate me for all the inconvenience I have been going through for the past 6 (six) months. Kindly do the needful at the earliest possible to my immediate relief. Looking forward to your prompt action. Warm regards Shobhit Chauhan 0-[protected] On Behalf of Dr. Rajeev Tyagi Sr. Vice-Principal Mount Carmel School Sector 22, Dwarka, New Delhi – 110075