Make My Gateway — Regarding fraud assurance of free gift to purchase holiday package

Address:

Khordha, Odisha

On January 03rd 2015 I purchased the holiday package based on promises made by Abhishek of a assured gift of sony xperia Z2. I was amazed as the cost of this is 4 times more than the package and Mr Abhishek said that they are promoting their holiday packages and their company that is why they are giving this gift to those who purchase holiday package. He even said my billing address he got from IRCTC payment gateway where we usually make our IRCTC payment. He was successful in fooling me of the false gift and purchase the gift which will be dispatched the next day itself. I waited and waited but there was no response from them. Then I called them and they said that I need to receive a booking ID through post. So I waited for the post. Once I received the post I called them told them the order no which is 0301. Mr Risheb said that he will pass the information to their dispatch team and they will dispatch the gift. I waited and waited but still failed to get any gift nor any response. So I called them again this time they come with one more reason saying that he Mr Risheb will check and call me the next day and provide me the tracking details. Fianally Risheb gave a doc tracking # 43562589 through Agarwal packers. I called Agarwal they said the doc # is itself wrong. So I called Risheb and told him the same. He said that their co has a tie up with them these can not be tracked as the actual doc tracking # is only 7 digits. The 8 digit no is only for our references and they dont have movers and packers number. These people go to any extend to fool the customers. In feb 2015 they said that they dispached it but that truck got an accident and the free gift is returning to Noida at our office and my gift will parcel on monday 2nd March 2015. Such incidences are happening regularly so RBI and consumer forum should investigate this matter seriously Dr N. M. Somalkar