[Resolved]  Make My Trip — inconvenience cause in trip and very bad customer support - not entertaining refund req after 1 week

Address:

Raipur, Chhattisgarh

My name is Nisha Vaishnaw .we have booked holiday package from Make my trip on 9th may. we had paid 51362 including transport and hotel stay.

We have followed many times with representative Ms Kanchan regarding contact details of all hotel (houseboat ) and transport person. But the same was not provided even after many follow ups.
On 21 st May None of Transport person contacted us. after so many efforts at 10.30 am transport person contact us which supposed to pick us at 7.30 am.

Due to payment related issue between Make my trip and transport company, our cab driver halted the car near patnitop for 3 hrs in middle of the road. (where no facility of toilet and water).After so much followup with Ms kanchan(from make my trip) issue has been resolved after waiting of 3 hrs in mid of road due to that it delayed by 3 hrs . we reached srinagar at 2 am Night. As conatct details were not provided from Make My trip we couldnot able to locate the house boat we have booked even we have not received any call from houseboat person.

as there is no option left we have to avail another houseboat for which we had paid our own.

we had complaint the same incident to the representative Ms kanchan very next day.also complaint with make my trip for refund but till date i have not received any positive reponse from them.

we had paid 4500 to avail the houseboat.My booking id is IN1403B6S121476