[Resolved]  Make My Trip — Mental suffering and unethical behaviour

Address:	Gurgaon, Haryana, 122001
Website:	www.makemytrip.com

Dear sir,

I booked a domestic flight air ticket (Raipur to Del and back) with MakeMyTrip.com on dated 27th April. I had received confirmation mail with air ticket enclosed with PNR numberF7P8QP and booking ID: NF[protected].

On the day of journey (8th May, 2016), when I reached Raipur airport to take the Indigo 6E-204 flight for Delhi, I was told by the Indigo staff at the airport that the PNR number does not exist and there is no ticket on your name.

On calling customer service of Make my trip, they verified the booking and found that the booking is canceled by mistake from their part.

As only 1 hour was left for the departure, she(customer service of Make my trip) told us that she can’t book the ticket and asked us to book a fresh ticket at the airport itself and save the E-ticket and invoice document for reimburse the amount and send the same through the customer support link.The fare I have paid for fresh ticket was 31, 920.00 INR.


To get reimburse of the said amount we had to follow up with Make my Trip continuously for 10 days and narrating the whole story each time. Finally, they agreed to pay the amount of the previous ticket back and the difference of the amount between new ticket and old ticket.On 18.05.2016 I got reimburse.

This was a terrible experience with Make my trip and I want the compensation for the mental suffering I experienced all these days. We were supposed to visit places in Delhi but no program was materialized due to regular follow up with Make my trip for hours on telephone.

I am a senior citizen and also a patient of Asthma if could have happened wrong than who would be responsible.

Therefore, I want to lodge a complaint against Make my trip

With this experience, I should say that it is a lesson learnt for the next time that never to book any air ticket from Make my trip rather booking with the airline directly.

Regards,

Yogendra Kumar Sharma