Make My Trip — Non refund of ticket purchased

RAJAT CHAKRABORTY

from Bengaluru, Karnataka

Address:

Gurgaon, Haryana

This mail goes to complain against the ticket made by website makemytrip.com vide TICKET NO:
NF[protected] on 1/1/2015.

The screen shot of the banking details have also been attached herewith:

01/01/2015
PURCHASE SUBJECT: MCUPOS 01JAN0728 Card no.: 5497XXX0XXXX9602 01JAN AVENUES IND PVT LTD Ref:[protected] Ref No :- 01JAN0728
8, 410.00

I
have been repeatedly requesting the make the cancellation which i have
initiated immediately but the refund has not come to my account and
when I call the trip customer care but there is no proper response and i
have been made to wait in IVR for hours.

KINDLY
ARRANGE TO REFUND MY MONEY BACK TO MY CITIBANK ACCOUNT WITH IMMEDIATE
EFFECT ELSE I NEED TO FILE A LEGAL CASE OF HARASSMENT AND FRAUD
AGAINST THE SAID WEBSITE.

I AM ALSO NOT ABLE TO WRITE A MAIL TO MR. KALRA WHO IS THE CEO OF THE WEBSITE AS HE DOES NOT MENTION HIS MAIL ID.

please feel free to call me AT [protected]/[protected] or mail me in case of any clarifications.

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Apr 22, 2015

Updated by RAJAT CHAKRABORTY In addition to this:

i just got a call from one number +91-[protected]... the guy introduced me as Mr Rahul Kumar Singh ( Sr.Manager) with pathetic english and was asking for my banking account number and all debit card details.. he said its not possible to refund my money in Citibank as make my process does not allow this. He gave me a bunch of nationalised bank name and co operative bank name and said that if you want refund you provide me the account details and abruptly disconnected the phone... now this is an official complaint against make my trip. the guy said he is calling from Bangalore but the call belonged to WEST BENGAL... CAN ANYONE INVESTIGATE HOW MAKE MY TRIP DATA IS BEING ACCESSED BY FRAUDSTERS

RegardsRajat
[protected]