Make My Trip — Refund[protected] /[protected] /[protected]

Address:

Bulandshahr, Uttar Pradesh

Booking ID NF[protected] Dt 18/3/2015 Delhi to Pune I booked t air ticket on 5th Feb 15 through my debit card for rs. 3199/- on MMT. Due to server failure t booking was failed, I requested them to refund t amount, till date they have not refunded it. Every time I mail them, they have a common answer, that ur issue is under process will refund u . [protected][protected][protected][protected][protected][protected][protected] Below is to concerned person from MMT handling matter & answering my mails. Response By Email (Tushar Mistry) (13/04/2015 02.49 PM) Dear Mr. Bansal, Greetings from MakeMyTrip! We understand there has been a delay and we have forwarded your query to the accounts department to expedite the refund due to you. Please provide us time till 20 April, 2015 05:00 PM to resolve the same. We will continue to follow up on the request to get your refund processed in due course. Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry. For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [link removed] or visit us at [link removed] We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Tushar Mistry MakeMyTrip (India) Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail:[link removed] You are welcome to write to our management with feedback about our services at [link removed] Response By Email (Gabriela Raj) (11/03/2015 05.35 PM) Dear Mr. Bansal, Greetings from MakeMyTrip! We acknowledge the attachment shared by you. We have forwarded your query to the accounts department to validate this issue with the bank. Please provide us time to resolve the same. We will continue to follow up on the request in due course. Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry. We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Gabriela Raj MakeMyTrip Feedback Team Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail:[link removed] Customer By Email (sanjay saketfurniture) (10/03/2015 02.27 PM) Hello Gabriela Raj Attached Bank Details as required, Debited from Punjab National Bank, Cidco Branch Aurangabad [link removed] Hope this will satisfy your query As a regular customers, am very disappointed by the services. Considering all email Since 5 Feb 2015, am planing to raise this issue in public forum / Social Media Rs 3199 is not big amount but social media will spoil your issue image upto my sanctification level Thanks Sanjay Bansal [protected] On Mon, Mar 9, 2015 at 3:25 PM, MakeMyTrip wrote: Customer By Email (sanjay saketfurniture) (10/03/2015 02.27 PM) Hello Gabriela Raj Attached Bank Details as required, Debited from Punjab National Bank, Cidco Branch Aurangabad Hope this will satisfy your query As a regular customers, am very disappointed by the services. Considering all email Since 5 Feb 2015, am planing to raise this issue in public forum / Social Media Rs 3199 is not big amount but social media will spoil your issue image upto my sanctification level Thanks Sanjay Bansal [protected]