[Resolved]  Make My Trip — Refund amount has not been credited even after 3 Months

One of the biggest mistake I did was to use Makemytrip.com to book my tickets. I cancelled my ticket from New Delhi to Patna using Indigo airlines on 11th January, got notification from makemytrip on 18th January that it is confirmed. They even deducted their cancellation fees from me by 29th January Rs3500. Since then, my account says amount of Rs-13942. They refunded only amount Rs-1640 around. I have been calling them since then, everytime they say within 5 working days they will fix the issue. It's 3 months now. Every time, new customer care people picks up call and I have to explain everything once again. I live in Singapore, and every conversation takes 30-40 mins, including waiting time on hold for more than 20 mins. If I call the office here in Singapore, they say to contact India office. I have spoken to Mr. Chandan Sharma and then Mr. Shubham Sharma on 23rd Feb, 2015. On 3rd March 2015, I spoke to Miss Shalini Gupta. When Iasked her to give her office email i'd so that I can revert back to her, she gave me a fake i'd [protected]@makemytrip.com (as stated by gmail on failed delivery) I have called using international no. for almost 3 months now and every conversation last 40 mins in order to get refund of Rs13942. I am very much disappointed by this service and have no good words to say. Neither I shall ever use makemytrip nor I shall ever recommend anyone.