[Resolved] Make My Trip — Refund for cancellation of trip: reference id[protected] | |||
I booked the bus trip from pune to nagpur from make my trip.The bus operator send me the sms 24 hour before departure informing the cancellation of bus trip. I called the bus operator for reschedule or refund... Was the option suggested by operator, but since booking was done through make my trip asked me to get refund from make my trip. I lodged the request for refund through make my trip website . After one year of followup make my trip is asking the sms from operator and informed that there was no bus cancelled by operator. It was the worst from make my trip that they closed the request on their own several times and at the end denied about bus cancellation itseld, which take nyself also in embrassing situation as only one side can be true and discourage from using worst make my trip service further or to recommend to any friend of pals and explain them my experiance. Although amount of refund not much but this is matter of after sales service and business ethics. Make my trip is proving themselves unethicle all fronts. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||
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+91 12 4289 8747
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have found that our Management team was handling this case. And post validating this with the Vendor, it was found that the bus was not cancelled on the date of travel. We regret to inform that no refund will be applicable on this booking. Request you to please provide any confirmation e-mail or SMS received from vendor's end regarding cancellation. So, that we can take this further with them and close this on priority.
Assuring you best of our services.
Team-MakeMyTrip Care