Make My Trip — Refund not credited to my account

Address:Ahmedabad, Gujarat, 380015
Website:Make my trip

I had booked round trip flight tickets on Make my trip website and spent 10000 bucks for it. However for some reason I had to cancel my return journey on 3rd nov. The cancellation fee of 2698 rs was deducted and refund of 1268 was mentioned. I was given the option of having the amount credited to my bank or my MMT wallet. I opted for the latter. I also got an SMS that the amount will reflect in your wallet in 3 working days. Since then I Kept waiting and when my patience wore thin I called customer care a number of times but they kept saying you will get back your money in 24 hours and so on. I also raised a complaint on their website but kept reverting by saying the issue will be resolved in 72 working hours. Still till date no revert from them yet. customer care they have. Totally pathetic.
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Dear Aditya Seju

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

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