[Resolved] Make My Trip — refund not recieved

Akanksha bansal

Address:

New Delhi, Delhi

Hi, I booked my ticket from sirsa to delhi via kisan express for 4th may 2015 at makemytrip.com. However my ticket was fully waitlisted on the travelling date (WL2). As it was an online ticket and fully waitlisted, it stood cancelled and i wasnt able to travel by that train. I got a message from irctc that my refund for the same will be through the merchant site from which i booked my ticket. But i havent recieved my refund yet. Kindly contact me on [protected] or [protected]@gmail.com Akanksha bansal

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Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2015

MakeMyTrip India Customer Care's response Dear Akanksha bansal

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned team and as per revert from IRCTC we have found that initially the booking on Wait list but got confirmed when the chart was prepared however passenger did not boarded the Train. So we regret to inform you that customer is not eligible for any refund in this booking. We thanky you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care

Verified Support

Jun 02, 2015

MakeMyTrip India Customer Care's response Dear Akanksha bansal

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned team and as per revert from IRCTC we have found that initially the booking on Wait list but got confirmed when the chart was prepared however passenger did not boarded the Train. So we regret to inform you that customer is not eligible for any refund in this booking.

We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care