Makemy Trip Travel Agency — Refund not received for cancelled ticket

Address:	Varanasi, Uttar Pradesh, 221002
Website:	www.makemytrip.com

Hi, I had booked my flight ticket thru makemytrip website from varanasi to bangalore scheduled on 6th of dec. Due to some reasons i had to cancel my ticket on 10th nov, but the refund amount that got credited to my account is only 400 Rs. also in their website it shows refund amount is 800 Rs. But the actual refund amount should be around 5000Rs. Airlines- Indigo, PNR- QCYVUA I have got mail from the airline stating that refund 5900 has been done to makemytrip. but make my trip has credited only 400 rs to my account. I have been raising the request for the past 18 days but neither makemytrip has responded nor they update regarding the service request that i have raised on their portal (Req no.[protected] only thing that they say they will update with in 24/72 hours. I am attaching the snapshot of airline as well as the service request escalations from my side to makemytrip. pls look in to this. This is my hard earned money and i cant see this situation to loose it. Just before raising the request i called MMT customer care but they kept me on hold after taking the details and then disconnected the call as well. I see some hope from your portal to resolve the issue and take some stern action against MMT. Regards, Sandeep.