[Resolved] MakeMyTrip India — Cancellation charges are hidden

Sanjay Lonari

from Mumbai, Maharashtra

Address:	122016
Website:	www.makemytrip.com

Myself sanjay lonari,
Mob no. [protected]
Mail id: [protected]@gmail.com
I have booked 2 ticket (booking id nu[protected]) from ankleshwar to bhusawal & cancelled it within 22 hrs. therefore as per company rules only 10% amount will be deducted from total amount, which is mentioned on ticket but company has deducted 15% amount from total fare which is not mentioned in your ticket cancellation policy.
So your doing cheating with customer by means of hidden charges.

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Nov 28, 2016

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2016

MakeMyTrip India Customer Care's response Dear Sanjay,

Greeting from MakeMyTrip!!

We are sorry to read about the issue, In reference to your complaint regarding the refund.
As we have checked and found that refund of INR 1548 has been processed on 15Oct16 with RRN number#[protected]. Also refund of INR 72/- has been processed on 15Oct16.
So total refund of INR 1628/- has been processed.

Hence we request you to check and do let us know once the refund received by you.

Regards
Team-MakeMyTripCare.