MakeMyTrip India — Hotel denied to check in

Address:122016
Website:www.makemytrip.com

I was booked a hotel from make my trip on 29 july in amritsar for 30 to 31 july for me and my girlfriend. The hotel is hotel fairway a three star hotel on mall road amritsar. When i was going to the hotel on 30 july the receptionist said they are not allowed unmarried couples in the hotel. You can call to make my trip customer care for any enqiury. I can't see anything of that unmarried issue in the mmt app. Even we both have their original govt id proofs. The mmt care person said sir we can't help you for this issue and we are unable to refund your money also. My time is wasted my money is wasted. You should mention that such policy in the app. What can i do when the hotel denied to check in it is very irritating moment. Now, i want my money back yes or no, mmt is useless. In the hotel policy chart said they will not allowed accomodation if the couple do not have their their id but we both have their govt id.
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MakeMyTrip India customer support has been notified about the posted complaint.
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Dear Sahil,

Greetings from MakeMyTrip!!

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

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