[Resolved] MakeMyTrip India — Refund not given | |||||
Worst Experience with MakeMyTrip.com, they are fooling customers. I booked a flight ticket on MakeMyTrip.com Booking id - NF[protected] Booking date - 23rd Jan 2016 Airline - Air India Flight of air india get delayed by 2 hours, so I cancelled the flight by calling air india customer care, they said they have refunded my complete amount as flight was delayed, and asked me tp talk to MakeMyTrip for refund status. Total amount refunded by air india - Rs. 3018 on 29th jan I got a message from my HDFC bank that Rs.752 has been credited to your account from makemytrip. So i called makemytrip customer care that why only Rs.752 amount has been refunded, they said I had applied deal code MMT2016 while booking so Rs.2016 has been added in you wallet, I told them that as my booking is cancelled so please reverese the wallet cashback also and give me my complete refund but they refused for it saying its our policy and we will not refund cashback. I told them that airline has cancelled my ticket and they have refunded complete amount so please refund me complete amount and take back you cashback, but they refused. I asked them ok then if I will book ticket now, then amount of Rs2016 will be reduced from ticket cost and will be used from my wallet, but they said you can only use 5% of your cashback in one ticket. So in short MakeMyTrip is fooling customers. It means I have to make 20 bookings from makemytrip to get my cashback, So i will recommend all my friend to not use makemytrip for flight bookings. They just fool customers. I told them to give this policy in written on my email, but they refused to do so. Even they are not giving me the complaint ID. On calling again ang=d agin to them they refunded my 250Rs. more, but still Rs. 2016 is with them, they are not returning it, Air India has given me complete refund. If complete booking is cancelled, then they should give me my complete money. I only want to say these type of behaviour from MakeMyTrip is totally unprofessional and unacceptable. Please help. Was this information helpful? | |||||
Aug 5, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear ankur2210
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care
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I booked a flight ticket on MakeMyTrip.com
Booking id - NF[protected]
Booking date - 23rd Jan 2016
Airline - Air India
Flight of air india get delayed by 2 hours, so I cancelled the flight by calling air india customer care, they said they have refunded my complete amount as flight was delayed, and asked me tp talk to MakeMyTrip for refund status.
Total amount refunded by air india - Rs. 3018
on 29th jan I got a message from my HDFC bank that Rs.752 has been credited to your account from makemytrip. So i called makemytrip customer care that why only Rs.752 amount has been refunded, they said I had applied deal code MMT2016 while booking so Rs.2016 has been added in you wallet, I told them that as my booking is cancelled so please reverese the wallet cashback also and give me my complete refund but they refused for it saying its our policy and we will not refund cashback. I told them that airline has cancelled my ticket and they have refunded complete amount so please refund me complete amount and take back you cashback, but they refused.
I asked them ok then if I will book ticket now, then amount of Rs2016 will be reduced from ticket cost and will be used from my wallet, but they said you can only use 5% of your cashback in one ticket.
So in short MakeMyTrip is fooling customers.
It means I have to make 20 bookings from makemytrip to get my cashback, So i will recommend all my friend to not use makemytrip for flight bookings. They just fool customers.
I told them to give this policy in written on my email, but they refused to do so. Even they are not giving me the complaint ID.
On calling again ang=d agin to them they refunded my 250Rs. more, but still Rs. 2016 is with them, they are not returning it, Air India has given me complete refund. If complete booking is cancelled, then they should give me my complete money.
I only want to say these type of behaviour from MakeMyTrip is totally unprofessional and unacceptable.