[Resolved]  MakeMyTrip India — Refund not processed

Website:www.makemytrip.com

I booked a ticket from JAI to DEL on 14th Dec 2015 with booking id NF[protected]. However only after reaching airport I came to know that the flight was preponed by 3 hours. When I contacted the airlines they said they have passed the information to MMT. But I did not get any information from MMT. So I had to book another flight from Jaipur which costed me Rs. 9236. MMT is solely responsible for my monetary loss and when i talked to MMT customer care executive, he checked the details and confessed that it was their fault and I was told that the new ticket money will be credited to my account. Despite calling them for more than 30 times, a month has passed and still I did not get a valid response from them. Never expected such an irresponsible behaviour from MMT.
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Aug 8, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
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Comments

Dear Mohanraj Sadasivam

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Car
Dear Sir,

Greetings from Make My Trip!!

In reference to your email, please noted that we would be refunding the cost of new e-ticket which was being purchased at your own.

We have already refunded INR 1814/- in two parts i.e. INR 323/- processed on 16th December and INR 1491/- processed on 17th January in the original mode of payment.

Rest INR 7, 422.00/- is under process as same would be processed by tomorrow in the bank details shared by you.

Do acknowledge this email so that we can close this concern at our end.

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

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