MakeMyTrip India — Spoiling family trip and making me to pay twice which i already paid online

Address:	Gurgaon, Haryana, 122011
Website:	makemytrip.com

This mail is in reference height of mismanagement and in professionalism to the attached booking done in which we have suffered tremendous mental trauma and wastage of money because of bad behaviour from mr. Hira lal bhojwani and your customer services where in i had booked two hotel in hotel him queen for the 25th march 2016 to 27th march 2016 and when we reached to hotel hotel staff straightway rejected that no booking was made and we were made to wait for more than 4 hours wasting my complete day which we have planned for my personal outing.

Few conversation recorded by me has also been attached for your ready reference hope this much will be suffice for the verification.

My infant kid also suffer a lot because of this.

When we contacted your customer care we were assigned with your manager or executive whosoever it may be to sort out the issue and we called nearly about 20-30 times but he never came up to neither neither called us as promised there after we were in mercy of the hotel owner who is good person and helped us in getting hotel that night but we paid twice the amount and my day got wasted and inspite of knowing fact that we were with infant child your customer care executives straightway rejected our call.

Kindly reimburse my money to me and i am going to sue you as this is totally inhuman not accepted behaviour shown by makemytrip who spoiled my trip to dharamshala.

I made multiple payments and no-one was listening to us even hotel staff was behaving bad excluding the owner who helped us to get the hotel at escalated rate but yes he helped.

Hope to get the revert soon in two days else i am filing case in consumer court and looking have good or bad consequences to such irresponsible makemytrip team.

Thanking in anticipation,

Your truly,

Arvind datt semwal

Truly indian.


[protected] forwarded message[protected]
From: makemytrip
Date: mon, mar 21, 2016 at 9:34 pm
Subject: hotel booking voucher
To: arvind.Datt.[protected]@gmail.C