[Resolved] MakeMyTrip.com — [protected] | Step-2 Complaint Escalation Disappointing communication and handling customer queries

sanjaypm

from Pune, Maharashtra

Address:

Pune, Maharashtra

Surprise to know, that even after raising a complaint request and multiple discussions with multiple executives, the issue/concerns was never resolved. Above all, Mumba Airport drop from Pune was never managed despite regular mails and calls. On the very last day i called atleat 3-4 times and at the last cut-off time (18:35) of my travel to airport, I was told to manage the transport/cab on my own. This was very bad, frustrating and disappointing experience I and may family had to face. My family was completely shattered and feared as it was an international trip and how makemytrip left us nowhere kind of situtations. I had written multiple mails and calls to your executives. Some of the names and details are as belows a.) Vinay Singh - Travel Expert who helped in booking the holidays Emails (30+), International Calls (3) b.) Amandeep Singh2 - Call Center Executive Emails (4), Calls (2) c.) Sunil Kumar - Handling Service Request Emails (2) d.) Mandeep Singh (3347) - Call Center Executive Calls (3) Numer of times Customer has tried:8

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Aug 5, 2021

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Jun 22, 2015

Updated by sanjaypm With regards to airport drop, I was told by Mandeep singh that I should raise a claim for the expense occurred. After my return, I had called call center and spoke to Mandeep again that how and where can I submit for reimbursement as I dont see any option on website. He says that he has forwarded my concerns to cash and refund team and they will get back to me.
I am really tired calling up call center - speaking to Mandeep again and asked him to loop me. But he says he can't. I feel this is not transparent as there is no written communication with me.
Now I am struggling to raise claim/get refund for the airport drop that I had to bear.

Kindly look into this as its again becoming bad experience. Hope this can be simplified soon.

Its been 20+ days and there has been no response from your side. I have tried all the ways of reaching you - Call center and raising/escaliting the claim request. But this is not getting closed. Kindly let me know how can i claim the loss of money that i had to pay for to-and-fro Pune to Mumbai Airport.

Regards,
Sanjay Malge

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MakeMyTrip India Customer Care

from Delhi, Delhi

Verified Support

Dear Mr. Malge,

At the outset, we apologize for the delay in response and inconvenience caused to you regarding refund.

We sincerely apologize for the unpleasant incident. This is not in accordance to our service standards nor do we expect any such practices.

With reference to your telephonic conversation with our concern team, you are required to send us invoice so that we can make arrangement for refund accordingly. We will wait for your revert.

All your patience and co-operation is highly appreciated.

Assuring you best of our services.
Team-MakeMyTrip Care