MakeMyTrip.com — 2 Failed Transactions, Only 1 Refund processed by Make My Trip

Website:www.makemytrip.com

My name is Ritesh Jesrani. On 5th November, 2015 I tried to make an online Domestic Flight booking via Make My Trip: Mumbai to Bhuj return (3 adults, 1 child) via Jet Airways. During the first transaction attempt I received a message on the screen that the transaction had failed due to some communication delay/issue with my bank. No booking ID was generated by Make My Trip. So I attempted the transaction again. During the second attempt the transaction was successful but the Booking could not be held/confirmed by Make My Trip and I have received the refund for this booking as per details below: Booking ID: NF[protected] Refund Date: 05 Nov 2015 Refund Amount: INR 46936 Refund Reference Number:[protected] However, my bank based in Oman, HSBC Oman SAOG has confirmed that the transaction has occurred twice i.e. Funds were transferred to the merchant (Make my Trip) from my HSBC Oman Credit Card twice for the same amount. As of now I have only received only one refund from Make My Trip for the second transaction. The enclosed snapshot of my HSBC Credit Card statement clearly shows that the above transaction has occurred twice but only one refund has been provided by Make My Trip so far. I sent an e-mail and a complaint to Make My Trip to demand a refund for the first transaction (Complaint Reference ID:[[protected]] . However, on both occasions they are simply replying about the status of the refund that was processed by them i.e. Booking no. NF[protected]. There is no mention of the refund status of the first failed transaction at all. As such Make My Trip has not processed the refund for the first failed transaction. I don't live in India so it is proving quite difficult to reach the company over the phone to address this issue. I request Make my Trip to kindly consider my complaint and promptly settle the refund for the first failed transaction as well. Regards, Ritesh Jesrani.
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