[Resolved]  MakeMyTrip.com — Amount not refunded completely

Address:

Bangalore, Karnataka

Hi, This is in regards to the refund not done completely by Makemytrip. We had done a booking for 3 people on 10th Oct 2014, please find the details below: Booking ID: NF[protected] Travel Date: 25th October 2014 Booking Date: 10th October 2014. Booking cost: 33, 945 INR Amount refunded till now: 28197 INR Amount left to be refunded: 5748 INR We had done this booking for the timings 9:30 AM -12:15 PM but somehow we received the tickets for 6:25 AM - 9:10 AM timings. Regarding this we checked with the customer support from Makemytrip and they said that you can cancel this booking and book again for the suitable time for yourself and they will refund the complete money. They said there could be a problem on their mobile app which we used for booking and also i am not denying the fact that we ourselves could have chosen the wrong timings but they said they will refund the complete money otherwise we would have boarded the same flight rather then cancelling it and loosing INR 5748. After that we made 2-3 more calls to customer support when we only received INR 28197 and they kept on saying that our remaining money would be refunded and the case is pending with their accounts team and once they also said that accounts team have cleared the case and we will receive the money shortly. But after sometime when we didn't receive the amount i tried calling customer support and this time a person named Vikas Kathait received the call and said that its a mistake from consumer side while booking the tickets and so they are not going to refund the remaining amount. Suddenly how can they change the whole scenario. Earlier they were saying the problem was from their side and amount would be refunded and now they were saying they would not because the mistake was from consumer side. How But my reason to file this complaint is that first they provided me the wrong solution of cancelling the tickets and assuring me that complete amount would be refunded otherwise i would have boarded the same flight and wouldn't have had lost the remaining amount. So ideally its a mistake from Makemytrip customer support and i don't want to bear the cost for it. Now on my follow up calls to Makemytrip support, they said that they are going tocross check the Call traces which i had made to customer support earlier and would see if the customer support has provided wrong details to me and if that is the case they will refund me the remaining amount. But even after that nothing happened and they kept saying to give 4-5 business days. But its more than 7-10 business days and when i again gave a follow up call they said by 3rd nov i will have this issue resolved but again it was not. I again made a follow up call and this time a guy called Brijesh spoke to me and assured me of some solution. But now i am repeatedly receiving emails from Makemytrip asking me the following details for the call in which the support person gave me wrong information. Name of Consultant: Date of call : Time of call Your contact number from which the call was made: Number to which call done (MakeMyTrip number) : I don't know how can i provide them these details when i don't remember them because already i have made almost a dozen follow up calls to the customer support. BUt the main issue is why do they wan't these details from my side because they alwasy keep records of all the calls which are made to the customer support so they can simply check these details themselves rather then asking me. After receiving these repeated mails from guys(Chintan Purohit, JJitender.[protected]@makemytrip.com) i have given them some approximate details but i can't be sure of them because the first call was made almost a month back. Some more details: The ongoing Service request# for this issue are: 1.[protected] 2.[protected] Please take some suitable action for this issue and resolve it ASAP because i don't want to pay for the mistake which was done by your support staff. Regards Ankit Tripathi