MakeMyTrip.com — amount not refunded to my wallet even after 2 weeks of cancellation

Address:

Pune, Maharashtra

dear sir, On 31 Dec '14, 16:55 Hrs I booked a ticket for Bangalore to pune departing on sunday11th and my Booking ID: NF[protected]. later i had a change of plan and decided to cancel the ticket.On while cancelling makemytrip.com recommended two options one is refunding amount to mywallet and other to my bank account and it also said refunding to mywallet is an instant process and i will receive my money soon and so I clicked the option of refunding money to mywallet but its been 2weeks from the date of cancellation and i still had not received any refund from makemytrip.com and there is no proper reply from the customer care...plz look after my complaint ..I have provided photo proof along with this complaint for verification and plz plz do the needful. regards Subin Mathew