[Resolved]  MakeMyTrip.com — Bus fare refund

Address:

Kanpur, Uttar Pradesh

Hi, I usually go through Makemytrip for my tickets booking but it was a very bad experience for me to book ticket from MakeMyTrip this time. Since I booked the ticket from your site and received a very bad response from your travel agent/vendor 'Kalpana travels' as the bus on which I suppose to board (Bus No. UP78-3458) was not stopped on the nodal point (RamaDevi Kanpur) as I along with many other passenger continuously trying to call the bus driver/conductor to stop the bus but they even don't see towards the passengers and there is no response from any of the cell number mentioned in the ticket. Bus Operator Contact Number: [protected], [protected],[protected] The most interesting part of this incident that the bus is almost full as it is coming from Lucknow to Delhi. Here we think that there is no such protocols for online booking the tickets for journey because vendor did not take of the seats which are already booked through different sites (such as MakeMyTrip, com, Yatra.com etc.) Bus boarding time is at 10:00 PM and the bus arrives at the nodal point at 11:45 and as I said before it was not stopped on the nodal point PS: If there is no such control of MakeMyTrip on the vendors like Kalpna Travel, please do not show such options as a response to search query on site. Further, I request you to please refund the amount of the money as compensation since I even didn't board the Bus which I suppose to board and moreover I had to face so much trouble in this incident as I had to wait from 10:00 pm till 2:00 am for another bus. We already take some legal action with the help of patrolling police in Kanpur and lodge a complaint against the travel agency . Hoping a favorable response from your side and I wish to use MakeMyTrip services as efficiently as I use before. Please look into this issue and refund the amount which I pay for this ticket. Thanks & Regards. Ankit Saxena