[Resolved]  MakeMyTrip.com — Bus operators doing fraud and looting money

This is regarding my unpleasant and terrible experience with the travel agents and bus companies linked with your Company Make my Trip. This is not just a complain, its an eye opener too for other travellers that rely on you and your brand name and incidents like this ruin your name. I and my friend had booked an AC VOLVO SLEEPER BUS(please note-semi-sleeper bus) for to and fro journey from Delhi to Kangra(Himachal) dated 1st oct'15, 7:00 PM bus to be boarded from Majnu ka Tila. But instead of the semi sleeper bus the concerned travel company Himachal Tourist Volvo bus (pvt.bus), provided us the ordinary AC seater bus whose fare was also far less than what we paid online. its not about the fare, for our comfort we had booked a semi sleeper bus for a journey of 11 hrs but the concerned company operator misbehaved with us and told that he would not arrange for the other bus and asked us to get down of the bus if we dnt want to go in that. And mind you, this happened not once but again on our return journey. same atory, we were again denied a semisleeper bus and given a seater bus instead, this time the operator was Laxmi holidays and above this how did Laxmi travels come into picture when I had booked Kanak holidays, , so we talked to the make my trip customer care and lodged a complain against them.. you ppl assured us that our money would be refunded, but please tell us who would pay for the inconvinience and mental harrasment we went through, u did arrange the semi sleeper bus but our journey and holiday mood turned bitter because of the fraus that these company men do, , they do this to all toursists, , I was not a tourist, I am a native of the place Kangra and had always travelled in the HRTC Govt volvo, which has always been reliable and comfortable, so i found out how these people are minting money, , they make other tourists who book seats from the bus counter get into the semisleeper bus and put the money in their pockets and the online customers are made to travel in the ordinary seater buses as they know that the tourists will not have any other option but to travel in whatever you give them. Its a big shame how they loot tourists and other travellers, and this is all happening under your nose, you are aware or not, we dnt know, but fault is at your end too, you should provide the bus number when u send the ticket and PNR in the messages, coz the buses are never on time, , they purposely swap the bus timings to mislead the travellers, , , and did u ever bother to check what facilities they provide in the bus... torn blankets, , damaged seats.. and the place where they stop for eating.. its heights, , such bad food in some unhygeinic dhaba who charge 400Rs just for daal roti, , and not a decent place for ladies atleast, , the washrooms so unhyegenic..its the tie up between these travel companies and the food joints who grab money and loot people to make their trip unpleasant, You should take action against these miscreants who have brought a bad name to your company otherwise we would give in writing the complain to the transport minister of the state and consumer court and we would refrain from booking our travel from you people from now on, Sad.. very sad, , I am enclosing some pictures which would reflect what i had to face on this horrible journey.