[Resolved]  MakeMyTrip.com — Cancellation of Holidays Booking ID IN1408B2S149854

Address:

Bangalore, Karnataka

I have been following on the mentioned complaint for the past two weeks..no satisfactory response received.They are pushing the matter from pillar to post.I am not able to escalate it to next level on the complaint site.Totally fed up...horrible company... Dear All We had booked for a holiday package to Gangtok, Lachung and Darjeeling from Bangalore for 26September 2014 to 2nd October 2014. Due to medical emergency where Col G V Rao was hospitalized on 25th Sept and advised for complete bed rest for 4 weeks we were not able to start on the journey. The flight tickets were cancelled and the refund is under process, but I was given to understand that the hotel booking amount of Rs60, 500.00 will not be refunded. I totally understand that there is a zero cancellation policy when we signed up and the vendor must have undergone some loss. But what I fail to understand is that you can always charge a penalty for the inconvenience caused but not giving any amount is a crime. I am sure the hotel will definitely rent the room to some other guests and make a profit, so why should we pay the entire amount. I can provide you will the hospital bills and other proofs once he is discharged. Since this is an medical emergency, request you to please consider the same. Regards Kavitha Rao