[Resolved]  MakeMyTrip.com — Cancellation of one passenger from our trip to Puri

Address:

Ghaziabad, Uttar Pradesh

I booked Tickets for 12 passengers for Puri trip for 17th January, 2015 to 20th January, 2015 which was Rs. 20, 900 per person which amounted to Rs. 2, 50, 800.After that I wanted to include the 13th passenger, so as per the telephonic conversation with the executive Pooja Rahi after including the 13th passenger due to which no extra rooms were booked no extra car was booked only the flight tickets were booked still the per person charge was 20, 900 And the total trip cost was around Rs. 2, 71, 700 after that I placed the request for the cancellation of one passenger Mr, Govind Kumar Singh and I was informed that the charges will be Rs 3500 cancellation charges and some penalty taxes and all by the executive Mr. Shardul After telling to confirm the cancellation I was expecting the total package cost would be Rs 2, 50, 800 for 12 persons and some cancellation charges which may amount to Rs. 3500 to 4000 so in all our total package cost would have been around Rs 2, 55, 000 but now I am informed it will be around Rs. 2, 66, 000 if that is the case that inspite of cancellation the person still has to pay around Rs. 15000 i.e. 75% of the per person cost what's the use of cancellation, that too I placed the request 21 days prior to the actual trip. It makes no sense cancelling it. If only the executive Mr. Shardul would have intimated me before about the charges payable for the same. We wouldnt have gone for cancellation. Today I again spoke to makemytrip executive Ms. Pooja Rahi, the one who made the bookings, promised me to look in to the matter and arrange a call back further, She refused to come on the call itself when I tried again in the evening, saying she is from sales and cant say anything related to payments. For which she told me earlier in the morning that our total package after cancellation will cost to Rs. 2, 61, 603. And now again it has jumped to this new amount. I have also registered a complaint officially twice at makemytrip website regarding the same, bearing reference ID[protected] and[protected], but I havent recieved any further response from the Makemytrip team. And till the matter gets resolved, I am not going to pay the cancellation charges for the 13th passenger, I will only pay total of Rs. 2, 50, 800.00 for 12 passengers and the cancellation charges will only be paid after this matter gets resolved. I am not saying that the charges are more and I cant bear that, the matter is I was not aware of the charges beforehand, or I would not have cancelled it. Now please look into the matter, either undo the cancellation for 13th person or I will only pay Rs. 3500 plus taxes as promised by the make my trip executive Shardul. So now if kindly you can look into the matter seriously and revert me at your earliest. regards Sonali Singh