[Resolved]  MakeMyTrip.com — Cant help me with my connected flight erro caused by Them

Address:

Udaipur, Rajasthan

"Memories Unlimited" Right Im gonna remember this for a long time. SO I contact the make my trip service Desk because they have rescheduled my flight incorrectly as below <See attatchment> The Customer Service Guy first tells me he cant help and transfers the call to another and then another and finally the call is disconnected by the third service agent.I send a Mail asking them for the same call and don't receive calls or mails for he same for 5 days. Service Ticket numbers Reference ID:[[protected]] Reference ID:[[protected]] Reference ID:[[protected]] Reference ID:[[protected]] Reference ID:[[protected]] SO I call them today Feb 10th 2015 and Ask them to check the same, 1. Agent understands the situation and immediately asks me to contact AirIndia as MakeMyTrip is not responsible. 2.I understand its not his fault so I ask him to send me a confirmation mail regarding the same for which he refuses saying he never denied helping, I tell him I understand and ask him to send a confirmation mail asking me to contact Air India. This is the Mail He Sent (attached) 3. So I ask him before he transfers the call "can you help me with any escalation ID" 4.He Immediately informs me He cannot give any information on that nor can he check my complaints as he does not have access(I registered teh complaint from the same ID) 5.Finally he transfers teh calls without providing any info to the Air India Guy, I Do the entire story with the Air India Guy again(Who thankfully was patient enough) Here is My Problem : I have Booked the tickets for my parents to be there during my graduation.Yes I Did cancel my ticket from AirIndia(lost some 500Rs) but the problem is I need to wait for another week before I get the refund and then book another pair of tickets on another airline.Now I Dont have cash till the refund is done and the more delay I Do the expensive the tickets get. Thank you MakeMyTrip for such a nice experience...I'm Hoping my parents don't miss my graduation Regards, R Vivekanand Signature Image Indian Institute of Management, Udaipur PGP 2013-15 | Polymer Science Building MLSU Campus | Udaipur - 313 001 | Rajasthan M: +91 [protected] "Diamond is another piece of coal that did good under pressure!!"