MakeMyTrip.com — Cashback Not Credited

Address:

New Delhi, Delhi

I had made a booking during GOSF Festival, which stated that a cashback of Rs. 2000 is applicable while booking on an App. I made a booking the code which got applied successfully using my Windows Phone App, and called up at customer care no. to check if the code was applied successfully, since I didn't want to pay more for the hotel booking. The customer care officer confirmed that the code was applied successfully. Now the cash back was to be creidted on 22 December 2014; I called up to check the status and the customer care officer stated that it will get credited shortly; however no cashback happened. I called up almost a week later to check the status and I was told that I will receive a call back for the same. I received a call from MMT they said that the booking was made on a windows phone and that under the terms and conditions they will not process the cashback. my question to the company is that WHY WAS THE CODE APPLIED at the first instance; I wouldn't have made the payment since I have other phones that run on iOS and Android. Since it's a lapsation of Makemytrip, this cashback should get credited.