[Resolved]  MakeMyTrip.com — Cheated for package Inclusions

Address:

Bangalore, Karnataka

I booked Dubai Trio Pack which includes Air tickets, Visa fees, Transfer, Hotel and one day activity as on their website. But Once I paid money, they called me and said that, it contains only Air fare, VISA and Hotel. Here is my conversation : Customer Care Person : Sir, this package includes only Air Tickets, Visa Fees and Hotel Me : But while booking it was showing me other things also. Customer Care Person : Sir, May be you removed those activities while booking. Me : How can I do that and why will I do that, If I am getting something as Inclusion. Customer Care Person : Sir, Might be technical issue Me : If that's the case cancel my package and refund money. Customer Care Person : Sir, We have already booked your flights, so we will refund money only after deducting as per air lines rule. Me : Why you guys did not inform me before booking? When I booked last time with you guys, I got a call from you guys to confirm everything about inclusion and exclusion. Why not this time? Customer Care Person : Sir, You booked in 2014, Now in 2015 policies has been changed. So we booked it immediately. I am struggling with them. Please be careful, while booking online through MakeMytrip. Packages what you see there, or different when you make payment. They will keep telling that either its your mistake or technical. They cheated me.