MakeMyTrip.com — Commitment not completed by MakeMyTrip, & poor service

Address:

Bangalore, Karnataka

This complaint is with regards to the incomplete commitment made by MakeMyTrip for Day 6 of the tour plan that I have purchased. Though there were many issues in the trip of which I have informed MakeMyTrip in separate email (email sent to Hitesh Khatwani), this mail is to bring to your notice about our Day 6 experience. On 26th Feb 2015, my wife and I were ready after breakfast for Patan as it was promised in our itenary. We waited for the travel agent, we called MakeMyTrip also twice. But this issue was not resolved. We did not have any trip to Patan. Please let us know how you plan to address this inconvenience that we have faced. Will you compensate financially for it? Because we feel cheated by MakeMyTrip as MakeMyTrip has not kept its promise. We also had some bad experience which we have already informed to Hitesh Khatwani by email. My Booking ID is: IN1412B6S185103 The following is the plan that was sent to me for day 6 (26th Feb 2015): Day 6: Kathmandu - Delhi Breakfast is at the hotel, later check out and proceed for an excursion to Patan - Located about 5 km south of Kathmandu in the Kathmandu Valley, on the southern side of the Bagmati River, Patan is one of 3 royal cities in the valley. A destination for connoisseurs of fine arts, Patan is filled with wood and stone carvings, metal statues, ornate architecture, including dozens of Buddhist and Hindu temples, and over 1200 monuments. The city is known for its rich tradition of arts and handicrafts. On time, transfer to the airport to board your flight to Delhi. On arrival into Delhi, get a transfer to your hotel for a comfortable overnight stay. We had booked AC cabs for all travel, but in more than one instance AC cabs were not provided. On the third day, they were suppose to end the tour with a one hour boat ride.. they did not meet that commitment and again after I complained to MakeMyTrip then their local agent arranged it for the next day early morning boating. I have spent a lot of money just calling them from Nepal over ISD.