[Resolved] MakeMyTrip.com — Domestic ticket cancellation refund | |||||
I, I booked a ticket from calcutta to mumbai with my family make mytrip booking id - NF[protected] a refundable ticket with my wife, sister, brother and an infant niece. For travel on 22nd november 2015. For some personal reason i had to cancel my ticket alone. I made the cancellation on 16th november where i received an email that i will get a refund of INR 4425 by 23rd nov. It did not happen, i put a complaint on 27th nov about the refund status, when i got a reply on 30th nov that the airline replied that it was some special fare and cancellation is not permitted. I am not able to understand if the ticket was refundable and i made the booking through makemytrip, who initiated the cancellation and confirmed the amount to be refunded. Why they are not refunding the amount? If i would have know thia issue i would have travelled not wasting around 7K! Please help on this, m not in a position to waste 4k from my budget. Just because of miscommunication/confusion between makemytrip and airline if any. This whole mistake is from makemytrip and they should bare any discripancy. Thanks and looking forward for help on this. Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
I have received an email that amount of 3364 has been processed as the refund, and here in the comment it us mentioned 4425?
Additionaly as per the attached after all deductions the refund amount should be 4425, where and for what further 661 has been deducted?
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Additionaly as per the attached after all deductions the refund amount should be 4425, where and for what further 661 has been deducted?
Dear Mr. Thakur,
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your concern, please note that we have initiated a refund for INR 4425/- as same would be processed in your bank account as per your bank processing cycle.
3, 764.00 /- Processed on 4th December.
661/- Processed on 06th December
Kindly check with your respective payment mode now.
Team-MakeMyTrip Care
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your concern, please note that we have initiated a refund for INR 4425/- as same would be processed in your bank account as per your bank processing cycle.
3, 764.00 /- Processed on 4th December.
661/- Processed on 06th December
Kindly check with your respective payment mode now.
Team-MakeMyTrip Care
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Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your concern, please note that we have initiated a refund for INR 4425/- as same would be processed in your bank account as per your bank processing cycle.
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care