[Resolved] MakeMyTrip.com — Flight ticket cancellation - nf[protected] | |||||
My brother Booked a ticket using makemytrip.com in spicejet a month back and two days back also he did web check-in and today when he entered into airport he was denied to checkin and spicejet stating as that ticket was cancelled by makemytrip. Without customer interaction they are cancelling the tickets and putting customer into different scenario. He spoke makemytrip customer care and still they were saying ticket is confirmed and you can travel but spicejet saying ticket is cancelled. Finally I had to leave airport and not even got a single rupee as refund. Now I had no other option need to do re-booking with higher cost for the same day. Nice play by makemytip. His travel is morning 8:30AM today and ticket was cancelled at 1:30AM morning. Best part is he was not even communicated by makemytrip for the cancellation. I Pray to god makemytrip will go bankrupt soon. Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Customer,
MakeMyTrip has observed that certain users of its mobile app have been indulging in fraudulent means to earn Bonus wallet money. We have been identifying such fraudulent users and are cancelling their bookings where any part of the payment was made with such illegal Bonus money.
The email is addressed to you as your recent booking bearing Booking ID: NF[protected] is identified to have been made by paying such illegal Bonus wallet money.
In case you consider that your booking is genuine (not paid with illegal Bonus wallet money) please respond to this email on - [protected]@MakeMyTrip.com within 24 hours of receipt of this email. You are requested to state the Booking ID, email ID and mobile number used at the time of booking in the email.
In case we don't receive an email from you, your booking will be cancelled and your account will be suspended. MakeMyTrip shall not assume any liability towards such cancellations.
Regards
MakeMyTrip
MakeMyTrip has observed that certain users of its mobile app have been indulging in fraudulent means to earn Bonus wallet money. We have been identifying such fraudulent users and are cancelling their bookings where any part of the payment was made with such illegal Bonus money.
The email is addressed to you as your recent booking bearing Booking ID: NF[protected] is identified to have been made by paying such illegal Bonus wallet money.
In case you consider that your booking is genuine (not paid with illegal Bonus wallet money) please respond to this email on - [protected]@MakeMyTrip.com within 24 hours of receipt of this email. You are requested to state the Booking ID, email ID and mobile number used at the time of booking in the email.
In case we don't receive an email from you, your booking will be cancelled and your account will be suspended. MakeMyTrip shall not assume any liability towards such cancellations.
Regards
MakeMyTrip
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We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
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Team-MakeMyTrip Care