[Resolved] MakeMyTrip.com — Make My Trip Refund Scam of Cancelled Tickets | |||
One of things which advertisement does is that it masks the real picture of the organization like Make My Trip. Before I give details of my complain, please take into account that Make my trip have one of the worst customer service. This bad experience is not restricted to their customer care executive being ill trained but also their non response to complaint emails. I have cancelled following tickets: Booking ID From - TO Date of Journey NF[protected] Chandigarh (IXC) Srinagar (SXR) 17 Sep 2014 Cancelled NF[protected] Srinagar (SXR) Chandigarh (IXC) 18 Sep 2014 Cancelled I cancelled these tickets on 14th sep 2014 due to the catastrophic floods in Kashmir. And it was promised by Make my trip that no penalty would be charged to the tickets cancelled booked to kashmir. I even confirmed this after calling to their customer care and cross tallied from the airlines too. But till now no refund has been made to my account. And Guess what ? They are saying that isn't any refund to be made. Full tickets amount is the penalty fee. If i would still show you their website, it would show that zero penalty is to be charged and the amount to be refunded is full ticket amount. I have a recorded call of their customer care. Where after keeping my call on hold for around 30 minutes, the executive tells me that his senior is busy and would call me within 30 minutes and I say them " I have recorded your call and if you do not call me within 30 minutes i would also include this evidence of harassment to my complain". Make my trip have such an audacity to do fraud, that they didnt even care to call me back !!! I am a student and barely meet my daily expenses due to the soaring living expenses. And over and above that this company have forfeited my refund amount FULLY !! for no reason !!. Its nothing but just a fraud. Can anyone tell me whether Make My trip complain jurisdiction comes in Delhi or Gurgaon ? I have to immediately sue the company for this. I do not want that anyone else like me faces this problem. IMPORTANT ADVICE : Please if you are damm sure that you wont be involved in the refund matter, then only book tickets via make my trip otherwise its a brotherly advice not to fall prey to this fraud company. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Nov 05, 2014 Updated by Econ.Rizwan One of the things which advertisement does is that it masks the real picture of the organization like Make My Trip. Before I give details of my complain, please take into account that Make my trip have one of the worst customer service. This bad experience is not restricted to their customer care executives being ill trained but also their non response to complaint emails. I have cancelled following tickets: Booking ID From - TO Date of Journey NF[protected] Chandigarh (IXC) Srinagar (SXR) 17 Sep 2014 Cancelled NF[protected] Srinagar (SXR) Chandigarh (IXC) 18 Sep 2014 Cancelled I cancelled these tickets on 14th sep 2014 due to the catastrophic floods in Kashmir. And it was promised by Make my trip that no penalty would be charged to the tickets cancelled booked to kashmir. I even confirmed this after calling to their customer care and cross tallied from the airlines too. But till now no refund has been made to my account. And Guess what ? They are saying that isn't any refund to be made. Full tickets amount is the penalty fee. If i would still show you their website, it would show that zero penalty is to be charged and the amount to be refunded is full ticket amount. I have a recorded call of their customer care. Where after keeping my call on hold for around 30 minutes, the executive tells me that his senior is busy and would call me within 30 minutes and I say them " I have recorded your call and if you do not call me within 30 minutes i would also include this evidence of harassment to my complain". Make my trip have such an audacity to do fraud, that they didnt even care to call me back !!! I am a student and barely meet my daily expenses due to the soaring living expenses. And over and above that this company have forfeited my refund amount FULLY !! for no reason !!. Its nothing but just a fraud. Can anyone tell me whether Make My trip complain jurisdiction comes in Delhi or Gurgaon ? I have to immediately sue the company for this. I do not want that anyone else like me faces this problem. IMPORTANT ADVICE : Please if you are damm sure that you wont be involved in the refund matter, then only book tickets via make my trip otherwise its a brotherly advice not to fall prey to this fraud company.  | |||
 2 Comments | |||
Comments
This is so sad to hear.
Reply
Dear Rizwan,
At an outset, we regret for the inconvenience this may have caused.
In reference to your complaint, we have validated your case and found that initially when your reservation was cancelled with the Airline, they charged regular cancellation penalty. Later when you contacted our center.they have taken up this issue with the Airline and finally full refund was processed on the booking from the Airline end. Please note that we have initiated full refund towards both the bookings on 14-Nov-14 and we hope that same has been credited to your account accordingly.
We thank you for contacting us.
Regards,
Team-MakeMyTrip
At an outset, we regret for the inconvenience this may have caused.
In reference to your complaint, we have validated your case and found that initially when your reservation was cancelled with the Airline, they charged regular cancellation penalty. Later when you contacted our center.they have taken up this issue with the Airline and finally full refund was processed on the booking from the Airline end. Please note that we have initiated full refund towards both the bookings on 14-Nov-14 and we hope that same has been credited to your account accordingly.
We thank you for contacting us.
Regards,
Team-MakeMyTrip
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