MakeMyTrip.com — MakeMyTrip Android App made me to book twice booking - Lost 10K

Address:Bangalore, Karnataka

I have tried to book the ticket with MakeMyTrip Android App on 18th August. While first attempt of booking, apps failed to book the ticket with some error saying "Retry booking" then I tried second attempt and it booked it but after some time I got another booking which was failed as by the android application earlier and deducted the money. I called and sent mail multiple times almost everyday to the customer care but no response now a days at all. I logged complaint on 18th Augut still no response to from day MakeMyTrip Customer care.
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MakeMyTrip India customer support has been notified about the posted complaint.
Complaint comments 

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Dear paisakya

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care
Email Address - [protected]@hotmail.com

One of the booking I cancelled today after waiting almost 20 days with no proper response from the customer care.

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