[Resolved]  MakeMyTrip.com — Non Receipt of Full Refund- Cancellation of Flight By Jet Airways

Address:

Chandigarh, Chandigarh

I had made a return booking from Chandigarh to Bangalore, using my meagre saving from my monthly stipend to spend winter vacation at Bangalore with the following journey dates: Chandigarh to Bangalore: 18.12.2014 (JET AIRWAYS): Rs. 1440.00 Bangalore to Chandigarh: 23.12.2014 (JET AIRWAYS): Rs. 1440.00 PNR PCETNF Booking ID NF[protected] However the total amount paid was Rs. 2749.00 as I had used a discount promo code. As you would be aware Chandigarh usually faces inclement weather conditions in December. Due to bad weather conditions prevailing in Chandigarh on the journey date my flight was cancelled. I shifted my journey date to repeatedly getting cancelled and I had to shift my journey date to the subsequent day but bad weather conditions led to cancellation of flight again. Further postponement of journey date repeatedly resulted in cancellation of flight. In view of imminent reopening date of my College after winter break, I finally opted for refund and I was told by the Airline staff that I was entitled for full refund as the flight was cancelled at the behest of Jet Airways. The Jet Airways ground staff helped me in cancelling my ticket and informed that the travel portal where I had booked my ticket would refund my money. Accordingly, I spoke to the customer care executive of MakeMyTrip on more than 2-3 occasions in the last week of December 2014 and during the course of January 2015 and each time I was advised that as the flight was cancelled at the behest of the Airline the entire fare would be be refunded and that I should expect the refund in 10-15 days. You would appreciate that it takes an inordinately long time to get in touch with the executive of help desk. The last time I had made contact with MakeMyTrip was on 05.02.2015 wherein I was promised that I will get a reply from their side within a week regarding why my refund is still in the pipeline. I was given a auto generated reply saying my problem would be solved within a week. (Reference ID[protected] 3. Please be advised that if the full refund is not made to me within the next 10 days, I will escalate the matter with the DGCA, Ministry of Civil Aviation, PMO and the Consumer Court. (in the order). Vatsal Sinha